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Knowledge base
Explore how-to's and learn best practices from our knowledge base.
Announcements
Updates and changes
5
Amazon FBA Shipments Changes
IOSS Numbers on Orders
Shipping - Courier changes to support IOSS
Change in handling eBay combined invoice orders
Brexit: What this means for your Linnworks account
Customer Community
1
Linnworks Customer Community Overview
Linnworks.net
General
7
Application Store
Scanner - "+" signs added/letters changed to upper-case when scanning
Scanner - using handheld barcode scanners & USB scales
Settings - Date Format
Sync - what is it and how does it run?
See all 7 articles
Channel Integrations
31
Adding several integrations of the same Sales Channel
Amazon - "GetInventoryReport: Report does not contain SKU column"
Amazon - Automatic invoice upload
Amazon - Expired authorization: Access to Reports.GetReportRequestList is denied
Amazon - handling/dispatch times for marketplaces
See all 31 articles
Inventory Linnworks.net
44
Amazon - Channel Mapping items in the wrong language
Amazon - FBA listings with composite items
Amazon - SubmitInventoryChange: Feed rejected
Batches - allow assigning batches displaying 0 stock
Bin Rack sorting order in Linnworks
See all 44 articles
Orders Linnworks.net
87
Adding tracking numbers to orders
Amazon - Commercial Address Order Identifier
Amazon - Despatch Notes
Amazon - Identifying Amazon Prime orders
Amazon - Pending orders
See all 87 articles
Listings
76
Amazon - Adding Bullet Points to listings
Amazon - Adding Search Terms to listings
Amazon - adding vehicle part type attributes to listings
Amazon - Adjusting Listings in Bulk with Multiple Images
Amazon - changing the listing title
See all 76 articles
Shipping
240
Shipping - 'The label for this order is currently being printed by another user' error
Shipping - "Finish" button is greyed out in the Services window
Shipping - (New) Amazon Shipping: Action required - Linking an existing integration to the Amazon channel
Shipping - (New) Amazon Shipping: Available services
Shipping - (New) Amazon Shipping: Collection Times
See all 240 articles
Printing and templates
22
Creating and printing Stock Item Labels
Email Notifications - Dispatch email shows only 1 product
Email Notifications: Emails are not sending
Emails - adding a Gmail account with 2-Step verification
How to configure your thermal printer
See all 22 articles
Data Import / Export
26
CSV file - leading zeros removed
CSV files - hints & tips
Data Export - Export Types
Data Import - complex expressions
Data Import - deleting inventory items in bulk
See all 26 articles
Dashboards and Reporting
20
Dashboards
Pivotal Analytics - calculated measure expression to display values from a particular dimension member
Pivotal Analytics - Cost of shipped products, margin
Pivotal Analytics - Editing reports
Pivotal Analytics - Inventory Consumption over X number of days
See all 20 articles
WMS
5
First In First Out - WMS Configuration - How Priority Sequence is assigned
How to Use FIFO to Manage Aged Stock
Priority Sequence Stock Allocation - Pickwaves
Stock Count - Found new item in binrack.
Stock Count empty (new) BinRack, add stock to an empty one
Linnworks Mobile
Mobile General & Settings
13
Barcode Scanner configuration - Generic IPDA
Barcode Scanner configuration for Zebra - DataWedge
How to configure PIN login
How to get the Barcode Scanner work in Linnworks Mobile
Linnworks Mobile - App compatibility
See all 13 articles
Mobile Despatch Console
7
Dispatch Console - Print invoices automatically
Dispatch Console - Scan Required
Dispatch Console - Scanning
Dispatch Console - Sequence of orders
Dispatch Console - Serial Number scan
See all 7 articles
Mobile & Pickwaves
15
Directional pickwave
Directional pickwave - Force BinRack scan (WMS only)
Directional pickwave - Force Item scan
Directional Pickwave - Order and Item grouping
Directional pickwave - Show one item to pick per step
See all 15 articles
Mobile Printing
2
Print Stock Item label while booking stock in
Print Zones - Use case for Linnworks Mobile
Mobile Stock Count
8
Stock Count - basics (with WMS)
Stock Count - Batched items
Stock Count - Display Expected Quantity
Stock Count - In Pickwave - conflict resolution
Stock Count - In Transit Lock
See all 8 articles
Mobile Stock In
6
Stock In - Allow/Not Allow overbooking Purchase Order
Stock In - Batched product (Priority Sequenced)
Stock In - Batched product, expiry/sell by dates (WMS)
Stock In - booking in SKU and setting binrack (without WMS)
Stock In - Force Item Scan
See all 6 articles
Mobile Stock Move
2
Stock Move - book and then complete on mobile app
Stock Move - Delete bookings
Account and Billing
My Account
3
Account - delete account and database
Changing the Account holder email
Subscription Cancellation Procedure
Support and requests
8
How to access the Support Center and tickets
How to raise a great support ticket
Linnworks Customization Services
One-to-one Training Session
Remote support client
See all 8 articles
EPOS (Electronic Point Of Sale)
Configuration
3
EPOS - store-specific pricing for SKUs
EPOS - Error: Unable to load the native components of SQL Server Compact corresponding to the ADO.NET
EPOS - Error when caching EPOS data
API
Authorization
2
How to get access to our API
Authorization - API token
Inventory API
3
AddInventoryItem call returns "Empty stockItem" error.
Minimum required parameters to run AddInventoryItem call.
GetInventoryItems Sample View Filters
Application Manifest
6
Setting up a basic External User Interface
Setting up a basic External Application
Linnworks Application Manifest
List of permissions nodes
Adding Postback to Application Manifest
See all 6 articles
Application Store
3
How to Submit an App for Publication
How to Request Documentation Amendments for a 3rd-party App
Documentation Requirements for 3rd-party Apps
Dashboards ExecuteCustomPagedScript
3
List of Query Data Script IDs
Stock items (with levels) Query Data report sample API call
Database structure tables relation
Extensions
3
Channel Integration Extension Required Endpoints
Step by step video tutorial for Shipping Integration Extension part 1
Step by step video tutorial for Shipping Integration Extension part 2
Orders API
11
SetOrderShippingInfo minimum required parameters
GetOpenOrdersByItemBarcode
Search Definitions for SearchProcessedOrdersPaged call
Mandatory parameters for CreateOrders API call
Minimum requirements for SetOrderGeneralInfo
See all 11 articles
Customisation
2
Developer Resources
Linnworks Customisation Partners